Terms and Policies
At Gannett Solutions LLC, we strive to provide the highest quality marketing consultation services. We do not provide refunds for services rendered or digital products delivered, i.e. marketing plans, ad content, source code, as the work has already been completed. However, we are committed to client satisfaction. If you believe that the agreed-upon specifications have not been reasonably met, please contact us within 7 business days of service delivery or 30 days of digitial product delivery to discuss your concerns. We will work diligently with you to address any issues and ensure that the delivered work meets the agreed-upon specifications. This may include revising the work, providing additional consultation time, or offering a credit towards future services at our sole discretion.
Unless otherwise specified and agreed upon in writing, clients may cancel ongoing services with a 30-day written notice. The following conditions apply:
- Refunds: Any prepaid fees for unused services beyond the 30-day notice period will be refunded.
- Service Termination: All services will be terminated at the end of the 30-day notice period.
- Data Transfer:
- For services where we host client data:
- Up to 10GB of data will be transferred to the client at no additional cost.
- For data exceeding 10GB, additional fees will apply based on the actual costs incurred for data egress from our cloud service providers (e.g., AWS, Google Cloud, Azure).
- Clients will be provided with a cost estimate for data transfer exceeding 10GB before any transfer is initiated.
- Clients have the option to receive their data via alternative methods (e.g., physical drive shipment) at their own expense.
- For services where we host client data:
- Data Retention: Following service termination, we will retain client data for 30 days, after which it will be securely deleted from our systems.
- Transition Assistance: We offer optional transition assistance services at our standard hourly rates to help migrate data or services to a new provider.
Clients are encouraged to discuss any concerns about data transfer or cancellation fees with their account manager before initiating a cancellation. We are committed to transparency and will work with clients to find the most cost-effective solution for service termination and data transfer.
Any promotions or special offers provided by Gannett Solutions LLC are subject to change without notice. Promotional discounts cannot be combined with other offers unless explicitly stated. We reserve the right to modify or terminate any promotion at our discretion.
Gannett Solutions LLC is a registered limited liability company operating in accordance with all applicable state and federal laws. Our services are intended for businesses and individuals aged 18 and over. We comply with all relevant data protection and privacy regulations.